FAQ’s

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FAQ’s 2017-11-10T23:44:45+00:00

FAQ

GENERAL QUAESTIONS 

How do I know that my order went through?

Once you’ve placed your order you’ll receive a confirmation email containing your order number and a tax invoice. Once we have processed your order, you will receive another email letting you know the shipping process has begun.

I’ve placed an order but haven’t received an email confirmation?

We send a confirmation email and receipt immediately when you make a purchase. If you’ve not received this email within 5 minutes of placing your order it may be worth checking your email account’s spam folder as occasionally they can be accidentally sent there. If you can’t find your confirmation email in your spam folder please contact us. Our Customer Service Team will then send you a copy of your receipt.

What happens if a capo is out of stock?

We have stock arriving every day. If the capo you want is out of stock, don’t worry. Contact our team as quickly as possible and we can inform you when our next shipment will be in.

CAPO QUESTIONS 

Where is the best place to store my capo? 

Either store your capo in the bag provided to keep it away from dust, moisture and breakage or leave clamped at the top of your guitar. If you leave your capo on the strings, this is generally not bad for the guitar. However, if you leave it on the guitar when you are not playing it, or always use it on the same fret, there is the possibility it would accelerate some fret wear.

How do i best use this capo and why?

  • Check your tuning. 
  • Clamping the capo down on your strings sometimes causes them to go out of tune, so you will want to tune your guitar again when you have finished using the capo. This is especially applicable for electric guitars, as the strings are so much lighter.
  • Always place the capo slightly behind the fret – never directly on top of it.
  • Experiment with different types of capos.
  • Spring-loaded or trigger capos are a popular choice. The latter type requires you to manually tighten the capo against the fret, whereas the former can be taken off quickly and with one hand. Another type is a toggle capo, which is generally the least expensive, but is also very flimsy.
  • Use a partial capo for alternate tunings.
  • A partial capo covers only some of the strings. It gives off a distinct “drone” sound often used in Celtic music, and it also allows you to explore with alternate tunings, like Drop-D. This is  fun to experiment and play around with.
  • Watch for buzzing.
  • If you have the capo in place, but your strings are still buzzing, try adjusting the capo’s position until you get a clean sound.
  • Once you’ve learned how to use a capo,  you’ll have a lot more freedom to explore different keys and registers. You will soon discover what sounds best to you.

How did capos get their name? 

Capo, from the Italian capotasto, refers to both a playing technique and the modern device that makes it easier. The playing technique, also referred to as the French “barre” method, uses the pointer finger to stop the strings on a fret, raising their pitch. A capo is a clamp device that performs the same task.

EXCHANGE & RETURNS 

I’ve changed my mind! Can I exchange my capo for another?

We want you to be 100% happy with your new capo so we give you 30 days to decide if you’d like to keep it. If you’d like to swap your purchase for something else then contact us and let us know which items you’d like to exchange for. We’ll then provide you with an address to return your order to. Your item must be in brand new condition, in its original packaging and not damaged in any way. Once received and checked, we’ll send you your replacement capo.

What happens if the capo you want is our of stock? 

Please contact our team as soon as you can. We can inform you when the next shipment is coming in or we can exchange the product for another of equal value. If you desire a capo of less or greater value we are happy to refund the money lost or add the extra to the cart.

What happens if I want to return my capo?

We provide a 30 day returns policy. If you’re not 100% happy with your purchase then contact us and let us know. We’ll then provide you with an address to return your order to. Your product must be in brand new condition, in its original packaging and not damaged in any way. Once you’ve shipped the product back to us and we’ve checked it, we’ll issue you with a refund for the product price. Refunds will be processed to the same payment method used at checkout.

How long will my refund take?

Once we have received your capo back, refunds are processed within 24 hours. It may take up to 7 working days before you receive the funds back however, depending on the payment type used (typically PayPal refunds happen very quickly, and credit card refunds take 5-7 business days). There are no restocking fees.

How long will my Exchange take? 

As soon as we receive your capo back (and any additional payment if required), your replacement will be shipped within 1-2 business days via the shipping method selected.

SHIPPING 

How long does delivery take?

We aim to process and ship our orders within 1-2 business days. We ship all items with Australia Post. Shipping takes 2-10 business days depending on whether you live in a major city or rural area. Once your order has been shipped, we’ll send you the tracking code so you can track the progress of your order.

Will I receive information so I can track my order?

All our orders are sent via Australia Post. As soon as your order has been shipped from our warehouse, you will receive an ‘Order Update’ containing the tracking information for your order. Please note it can take a couple of days for the tracking information to be updated.

Do you ship to countries other than Australia?

Our shipping policy only relates to customers who live in Australia. If you live in another country and would like a quote for shipping please contact us. Please provide us with your intended order and shipping address and we will promptly get a quote back to you.